Last updated: March 2026
By accessing or using the Kiindmate platform, including our website and mobile application, you agree to be bound by these Terms of Service. If you do not agree, please do not use our services.
Kiindmate is a platform that connects neighbours with local Mates who host real-world activities and craft sessions, known as "Hangouts", cooking, photography, fitness training, music, and other hands-on experiences. Neighbours can browse and book an existing Hangout directly, or post what they're in the mood for and let nearby Mates respond. We are not a healthcare provider, staffing agency, or employer of Mates. We facilitate connections between neighbours and independent Mates who share their craft in person.
To use Kiindmate, you must:
Mates on Kiindmate host real-world activities and experiences ("Hangouts") for neighbours to join, either by browsing and booking a Hangout directly or by responding to a neighbour's request. These may include but are not limited to:
Mates do not provide medical care, nursing, therapy, or any regulated healthcare services. Kiindmate is not a substitute for professional medical advice, diagnosis, or treatment.
All Mates undergo identity verification and background screening before being approved on the platform. Background checks are conducted through Certn, a certified Canadian screening provider, and include criminal record verification. Results typically take 1–5 business days, during which Mates remain in "Pending Review" status.
While we take reasonable steps to verify Mates, we do not guarantee the accuracy of all information provided by users or Mates. You are encouraged to review Mate profiles and ratings before booking.
Mates set their own rates, which are displayed on their profiles. When you book a visit, you agree to pay the listed rate plus any applicable platform service fee, which is displayed before you confirm your booking.
Payments are processed securely through Stripe. Your payment is authorized at the time of booking and captured after the visit is completed. Tips are optional and are passed directly to the Mate.
Cancellation terms depend on when you cancel relative to your scheduled visit:
If you have concerns about a visit, you may raise a dispute within 48 hours of visit completion through the platform.
You agree not to:
All content, design, trademarks, and other intellectual property on the Kiindmate platform are owned by Kiindmate. You retain ownership of any content you submit (such as profile information and messages), but grant Kiindmate a non-exclusive licence to display and use it in connection with the platform.
Kiindmate acts as a platform connecting users with Mates. We are not liable for any damages, injuries, or disputes that arise between users and Mates during or after visits. Mates are independent contractors and are not employees or agents of Kiindmate.
If a dispute arises between you and another user, we encourage you to first use the platform's reporting system. Kiindmate may review and mediate disputes at its discretion but is not obligated to do so. These Terms are governed by the laws of the Province of Ontario, Canada, and any disputes shall be subject to the exclusive jurisdiction of the courts of Ontario.
We may suspend or terminate your account at any time if you violate these terms or engage in behaviour that is harmful to other users, Mates, or the platform. You may also delete your account at any time through the app.
We may update these terms from time to time. When we do, we will notify you through the app or by email. Continued use of the platform after changes are posted constitutes acceptance of the updated terms.
If you have questions about these terms, contact us at kiindmate@gmail.com.