Find answers to common questions about how Kiindmate works.
Every Mate completes identity verification and a full background check through our screening partner before they can accept any bookings. No exceptions.
It means the Mate has been background-checked and verified by Kiindmate. Only Mates who have passed screening display this badge.
You can report or block any Mate directly from their profile. Our team reviews every report. If you need immediate help, contact local emergency services.
Browse or search for Mates, open a profile you like, and tap 'Book Now'. Pick your date and time, confirm the details, and you're set. You can also start with a 30-minute intro visit to see if it's a good fit first.
An intro visit is a 30-minute meeting for $19.99, designed for first-time meetings. It gives you and the Mate a low-commitment chance to connect before committing to a full booking.
Yes. You can cancel through the app. Cancellations made with enough notice receive a full refund. Late cancellations (within 24 hours) are refunded at 50% per our cancellation policy.
You'll be prompted to leave a review for your Mate. Reviews help other families make informed decisions and help great Mates stand out.
Your payment is authorized when you book and captured when the Mate checks in for the visit. If the visit doesn't happen, no charge is made.
Yes. Payments are processed by Stripe, one of the world's leading payment platforms. Kiindmate never stores your card details.
Yes. You'll have the option to add a tip at checkout after your visit.
After signing up, go through the onboarding steps. The more detail you add (activities, languages, personality preferences, and availability), the better Mates you'll find.
Yes. Tap the bookmark icon on any Mate's profile or search card to save them. View your saved Mates under the Saved tab.
You can request account deletion from your account settings. All personal data will be removed in accordance with our privacy policy.
Yes. Tap 'Message' on any Mate's profile to start a conversation. It's a good way to ask questions and get a feel for the person before committing.
Messages between you and Mates are private. Kiindmate may review conversations in response to a reported safety concern.